Guaranteed EU Delivery is not a one-week or expedited shipping service. The guarantee refers to the refund or reshipment coverage provided if an eligible parcel is stopped by customs or fails to arrive under the applicable terms.
The estimated delivery time is approximately 12–30 days from dispatch. Although the parcel is routed through the EU, processing, carrier handovers and customs procedures still take time. Tracking may not update until the package reaches the destination country or is scanned by the local delivery service.
If the parcel has exceeded the stated delivery window, contact support with your order number and tracking details so its status and guarantee eligibility can be reviewed.