Estimated delivery times depend on the destination and selected shipping method:
- Express Shipping: approximately 8–35 days
- Guaranteed EU Delivery: approximately 12–30 days for eligible EU orders
- Other international destinations: delivery may take longer because of customs processing, local postal services and transport disruptions
Delivery estimates begin when the order is dispatched, not when it is placed. They are not guaranteed arrival dates.
If tracking has not updated or the parcel has not arrived after the estimated delivery window, contact support with your order number and tracking details. Refunds and reshipments are handled according to the coverage and waiting period of the shipping option selected at checkout.