We take suspected quality and authenticity concerns seriously. The effect of modafinil can vary, and lack of the expected effect does not by itself prove that a product is counterfeit. However, the complaint should be investigated.
Do not increase the dose or combine it with other stimulants without medical advice. Keep the tablets, box, blister strips and shipping packaging. Email support with:
- Your order number
- Product name and stated strength
- Batch or lot number and expiration date
- Clear photographs of the tablets, blister strips and packaging
- A description of the suspected problem
Support should verify the supplier and batch documentation, investigate the complaint and explain the available refund or replacement options under the applicable policy. A doctor or pharmacist can also assess whether the medicine is appropriate, whether another condition or medicine is affecting its response and whether continued use is safe.
If you experience chest pain, a serious rash, difficulty breathing, severe agitation or another concerning reaction, stop taking it and seek urgent medical care.